FAQs

Do you offer free shipping?
We offer free worldwide shipping on all orders over $300NZD.

Do you ship internationally?
We ship worldwide.

Do you offer buy now pay later options?
We offer Laybuy and Afterpay.

Do you offer returns and exchanges?
We're happy to accept returns or exchanges for 10 days after purchase. If 10 days have gone by since your purchase or you purchased a sale item, unfortunately we can’t offer you a refund or exchange. Contact support@hej-hej.co.

Do you have a loyalty program?
Yes, sign up to our loyalty program and receive 1 point for every $1 you spend.

How do I know what size to buy?
Review our sizing guide, check the Size Guide on each product page or email support@hej-hej.co with any questions.

How do I know if an item will be restocked?
Email support@hej-hej.co and we can advise if and when an item will be stocked. If we are restocking an item we can put you on a waiting list.

Do you offer styling advice?
You can visit us in-store or use our online chat or email support@hej-hej.co for any questions regarding sizing, colours, styles etc. 

How do I take care of my garment?
Review our garment care guide for instructions on taking care of your items.